This dry cleaning business ruined my husband's uniform pants. After picking them up while on leave and the day before an event, he realized they had shrunk resulting in them fitting like high water leggings with a twisting stripe down the side (generally not how Marines want their uniform to fit). When we went back to talk with them, they took no responsibility. No offer of reimbursement for the pants which had to be replaced and tailored again. Not even an apology or refund for the shoddy dry cleaning service. I wouldn't recommend doing business with them to even my worst enemy.
I called at least 6 other dry cleaners so I could get my suit cleaned by the next day. Willa cleaners were the only ones I found that didn't outsource their cleaning. I love the fact that they do the cleaning there, and do an amazing job!
Very fast and friendly. Been using for years and never have been disappointed.
This is by far the best dry cleaner in our area. Fast, professional service. I arrived after 7 PM a few minutes- they had just closed.. They opened the doors so I could pick up my cleaning. I will always choose Willa Cleaners!
Was charged $17 to have my suit ruined. I do not use the dry cleaners often, but needed my suit cleaned for an upcoming job interview. I used the Willa Cleaners as they are close. When I picked up my suit I found what appears to be pick marks on the back near the upper left shoulder area. I know the use a lot of staples in that establishment so I can only assume my suit was caught on a staple. When I returned to the cleaners to ask for an explanation the response from the manager was "oh that was there before." I responded that I was sure it was not there as I would not have a ruined suit cleaned. The manager stated he cleans all articles himself and ran across the pick marks and "assumed I knew it was there." I then asked why I was not notified immediately or when I picked up my clothing. The manager responded stating it was an oversight. They took no responsibility, did not offer any refund or recompense and even went so far as to blame me by stating "we are honest with our customers and we expect our customers to be honest." I will never use these cleaners again and will be contacting the Better Business Bureau.
Willa Cleaners Laundry is a US Laundry based in Winter Springs, Florida. Willa Cleaners Laundry is located at 5711 Red Bug Lake Rd, Winter Springs, FL 32708, USA.
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